Terms and Conditions Adriana's Bridal

ADRIANA'S BRIDAL LTD – COMPREHENSIVE TERMS AND CONDITIONS
(effective April 2025)

The following Terms and Conditions form a legally‑binding agreement between you (“the Customer”) and Adriana’s Bridal Ltd (“the Company”, “we”, “our”, “us”). They are divided into two service categories:

A. ADRIANA’S BRIDAL BOUTIQUE – purchase of ready‑to‑wear, made‑to‑order, and sample‑sale gowns and accessories.
B. ADRIANA’S BRIDAL ATELIER – alterations, bespoke tailoring, custom design, and fitting services.

By placing an order, paying a deposit, booking a fitting, accepting a quote, or otherwise engaging with us, you confirm that you have read, understood, and agree to the terms applicable to the service(s) you use.

A. ADRIANA’S BRIDAL BOUTIQUE – TERMS AND CONDITIONS

1. DEFINITIONS
   1.1 “Goods” means dresses, garments, accessories, or other physical items sold by us.
   1.2 “Special‑Order” means any garment ordered in a particular size, length, colour, or fabric at the Customer’s request.
   1.3 “Sale Goods” means stock items sold at a reduced price, samples, or discontinued styles.

2. CANCELLATIONS AND REFUNDS – 14‑DAY PERIOD
   a) Online (distance) purchases – Under UK consumer‑contract regulations you have a fourteen (14)‑day cooling‑off period beginning the day after you receive written order confirmation. You may cancel in writing within this period for a full refund of any deposit provided production or supplier processing has not begun. Once production or supplier processing has begun (for example: fabric cut, order placed with designer) the deposit becomes non‑refundable and distance‑selling cooling‑off rights no longer apply.
   b) In‑store purchases – Deposits paid in store are non‑refundable once you sign the order form. If you cancel within fourteen (14) days and production or supplier processing has not begun, we may, at our discretion, refund the deposit less any costs already incurred; otherwise, the deposit remains non‑refundable.
   c) Cancellations after 14 days (all channels) – After fourteen (14) days the order is deemed in full production; the deposit is non‑refundable and any remaining balance becomes immediately payable.

3. ORDERING AND DEPOSITS
   3.1 A non‑refundable deposit of seventy per‑cent (70 %) of the full order value is required to secure any Special‑Order or reserve any stock item.
   3.2 Sale Goods and sample gowns must be paid in full at point of purchase unless the Manager agrees otherwise in writing.
   3.3 The balance of any order must be paid within twenty‑eight (28) calendar days of notification that the Goods have arrived in store, or at the first scheduled fitting, whichever is earlier.
   3.4 No Goods may leave the premises until paid in full. Failure to pay the balance within the prescribed time may result in cancellation of the order and forfeiture of all monies paid.

4. FITTINGS AND ALTERATIONS
   4.1 All fittings take place by appointment at our premises; virtual or off‑site fittings are not included.
   4.2 Two (2) standard fittings are included free of charge for full‑price Special‑Orders. Each additional or urgent fitting requested by the Customer is chargeable at sixty‑nine pounds (£69) per appointment.
   4.3 Alteration work is optional and priced separately; a written quotation will be provided before work commences.
   4.4 The Customer must bring the exact shoes, undergarments, shapewear, and accessories intended for the event. Changes to these items after measurements are taken may affect fit and will incur extra alteration fees.

5. PRODUCT DESCRIPTION, FABRIC, AND COLOUR VARIATION
   5.1 We endeavour to ensure Goods match samples and descriptions, but minor differences in weave, bead placement, lace pattern, or colour shade can occur due to dye‑lot variation and manufacturing processes. Such minor variations are not defects and shall not give rise to rejection of the Goods.
   5.2 Natural fibre fabrics may exhibit slubs, knots, or textural irregularities; these characteristics indicate authenticity and are not faults.

6. STORAGE, COLLECTION, AND SHIPPING
   6.1 Complimentary storage is provided for twenty‑eight (28) days after arrival notice. Thereafter, a storage charge of one pound (£1) per garment per day applies until collection.
   6.2 Goods not collected within nine (9) months of arrival notice will be deemed abandoned and returned to stock. All monies paid will be forfeited without further notice.
   6.3 If shipping is requested, risk transfers to the Customer upon dispatch. We will arrange insured delivery at the Customer’s expense.

7. FINAL INSPECTION AND ACCEPTANCE
   7.1 The Customer must inspect Goods at the final fitting or collection. Once the Customer signs the collection note or removes the Goods from the premises, the sale is final. No returns, refunds, or exchanges will be accepted thereafter, except where required by law.

8. LIABILITY
   8.1 We will exercise reasonable skill and care. Nothing in these terms limits our liability for death or personal injury caused by our negligence, nor any rights that cannot legally be excluded.

B. ADRIANA’S BRIDAL ATELIER – TERMS AND CONDITIONS

1. SCOPE OF SERVICES
   1.1 “Alteration Work” includes resizing, hemming, restyling, repairs, and embellishments.
   1.2 “Bespoke Work” or “Custom Design” means creating a new garment or significant redesign unique to the Customer.

2. QUOTATIONS AND DEPOSITS
   2.1 Written quotations are valid for fourteen (14) days.
   2.2 A deposit of seventy per‑cent (70 %) of the quoted price is required to schedule work.
   2.3 Balance must be paid before or at final collection. Work will not be released until paid in full.

3. FITTINGS AND CUSTOMER RESPONSIBILITIES
   3.1 Two (2) fittings are included in the quotation unless otherwise stated; complex projects may specify more. Each additional fitting, late arrival, or rescheduled appointment is chargeable at sixty‑nine pounds (£69).
   3.2 Customers must maintain stable body measurements. Significant changes (±2 cm or more) after initial measurements may necessitate extra work at additional cost.
   3.3 Customers must bring event shoes, undergarments, and accessories to every fitting to ensure accuracy.

4. CANCELLATION AND REFUNDS
   4.1 Cancellation within 24 hours – If you cancel Alteration Work within twenty‑four (24) hours of the first fitting appointment, we will refund any alteration deposit minus the fitting fee of sixty‑nine pounds (£69) to cover the specialist’s time.
   4.2 Cancellation after 24 hours – After this period, or once work has commenced (whichever is sooner), deposits are non‑refundable.
   4.3 Bespoke Work cancelled after pattern drafting or fabric cutting has begun is non‑refundable in full.

5. COMPLETION, COLLECTION, AND RISK
   5.1 We aim to complete Alteration Work by the date agreed at booking; however, this is an estimate and not guaranteed.
   5.2 Completed items must be collected within twenty‑eight (28) days of notification. Storage fees of one pound (£1) per garment per day apply thereafter, and abandonment after nine (9) months follows Boutique clause 6.2.
   5.3 Risk in the garment passes to the Customer on collection. We are not liable for wear, damage, or loss once the item leaves our premises.

6. QUALITY DISPUTES
   6.1 Any issue with workmanship must be reported in writing within seven (7) days of collection. If, upon inspection, we determine a genuine fault exists, we will, at our discretion, rectify the fault or refund the alteration charge.
   6.2 We are not liable for damage caused by improper use, cleaning, or third‑party alterations.

GENERAL PROVISIONS (APPLICABLE TO BOTH SECTIONS)

A. GOVERNING LAW AND JURISDICTION
This contract is governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

B. PRIVACY AND DATA PROTECTION
Personal data is processed in conformity with the UK GDPR and our Privacy Policy, available on request or at adrianasbridal.co.uk/privacy.

C. FORCE MAJEURE
We shall not be liable for delay or failure arising from events beyond our reasonable control, including but not limited to acts of God, pandemics, transport interruptions, or supplier insolvency.

D. ENTIRE AGREEMENT
These Terms constitute the entire agreement and supersede all prior statements or representations. Any amendment must be in writing and signed by a Director of Adriana’s Bridal Ltd.

E. SEVERABILITY
If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

F. UPDATES
We may update these Terms periodically. The version displayed on our website at the time of booking or purchase will apply.

Contact: Adriana’s Bridal Ltd, 369 Fen Street, Unit 15 Brooklands Square, Milton Keynes MK10 7NH
Tel 01908 106 896 | Email hello@adrianasbridal.co.uk | Web www.adrianasbridal.co.uk